service_desk

MCP tool from Servicenow MCP by echelon-ai-labs

Tools for incident handling and basic user/knowledge lookup.

How to use it

service_desk is exposed by the Servicenow MCP MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the service_desk tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Servicenow MCP

$pip install -e .

FULL SERVICENOW MCP LISTING

Other tools in Servicenow MCP (7)

agile_management

Tools for managing user stories, epics, scrum tasks, and projects.

catalog_builder

Tools for creating and managing service catalog items, categories, variables, and related scripting (UI Policies, User Criteria).

change_coordinator

Tools for managing the change request lifecycle, including tasks and approvals.

full

Includes all available tools (default).

knowledge_author

Tools for creating and managing knowledge bases, categories, and articles.

platform_developer

Tools for server-side scripting (Script Includes), workflow development, and deployment (Changesets).

system_administrator

Tools for user/group management and viewing system logs.