priority

MCP tool from Zendesk MCP Server by reminia

(string, optional): one of low, normal, high, urgent

How to use it

priority is exposed by the Zendesk MCP Server MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the priority tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Zendesk MCP Server

$docker run --rm --env-file /path/to/.env zendesk-mcp-server

FULL ZENDESK MCP SERVER LISTING

Other tools in Zendesk MCP Server (22)

(integer, optional)

(string): The comment text/content to add

Create a new Zendesk ticket

create_ticket_comment

Create a new comment on an existing Zendesk ticket

(array[object], optional)

(string): Ticket description

(string, optional): ISO8601 datetime

Retrieve a Zendesk ticket by its ID

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

Fetch the latest tickets with pagination support

(integer, optional): Page number (defaults to 1)

(integer, optional): Number of tickets per page, max 100 (defaults to 25)

(boolean, optional): Whether the comment should be public (defaults to true)

(integer, optional)

(string, optional): Field to sort by - createdat, updatedat, priority, or status (defaults to createdat)

(string, optional): Sort order - asc or desc (defaults to desc)

(string, optional): one of new, open, pending, on-hold, solved, closed

(string): Ticket subject

(array[string], optional)

(integer): The ID of the ticket to retrieve

(string, optional): one of problem, incident, question, task

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)