Zendesk MCP Server

Unclaimed

by reminia

A Model Context Protocol server for Zendesk

Install

$docker run --rm --env-file /path/to/.env zendesk-mcp-server

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Tools (23)

assignee_id

(integer, optional)

comment

(string): The comment text/content to add

create_ticket

Create a new Zendesk ticket

create_ticket_comment

Create a new comment on an existing Zendesk ticket

custom_fields

(array[object], optional)

description

(string): Ticket description

due_at

(string, optional): ISO8601 datetime

get_ticket

Retrieve a Zendesk ticket by its ID

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

get_tickets

Fetch the latest tickets with pagination support

page

(integer, optional): Page number (defaults to 1)

per_page

(integer, optional): Number of tickets per page, max 100 (defaults to 25)

priority

(string, optional): one of low, normal, high, urgent

public

(boolean, optional): Whether the comment should be public (defaults to true)

requester_id

(integer, optional)

sort_by

(string, optional): Field to sort by - createdat, updatedat, priority, or status (defaults to createdat)

sort_order

(string, optional): Sort order - asc or desc (defaults to desc)

status

(string, optional): one of new, open, pending, on-hold, solved, closed

subject

(string): Ticket subject

ticket_id

(integer): The ID of the ticket to retrieve

type

(string, optional): one of problem, incident, question, task

update_ticket

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)