create_ticket_comment

MCP tool from Zendesk MCP Server by reminia

Create a new comment on an existing Zendesk ticket

How to use it

create_ticket_comment is exposed by the Zendesk MCP Server MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the create_ticket_comment tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Zendesk MCP Server

$docker run --rm --env-file /path/to/.env zendesk-mcp-server

FULL ZENDESK MCP SERVER LISTING

Other tools in Zendesk MCP Server (22)

(integer, optional)

(string): The comment text/content to add

Create a new Zendesk ticket

(array[object], optional)

(string): Ticket description

(string, optional): ISO8601 datetime

Retrieve a Zendesk ticket by its ID

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

Fetch the latest tickets with pagination support

(integer, optional): Page number (defaults to 1)

(integer, optional): Number of tickets per page, max 100 (defaults to 25)

(string, optional): one of low, normal, high, urgent

(boolean, optional): Whether the comment should be public (defaults to true)

(integer, optional)

(string, optional): Field to sort by - createdat, updatedat, priority, or status (defaults to createdat)

(string, optional): Sort order - asc or desc (defaults to desc)

(string, optional): one of new, open, pending, on-hold, solved, closed

(string): Ticket subject

(array[string], optional)

(integer): The ID of the ticket to retrieve

(string, optional): one of problem, incident, question, task

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)