update_ticket

MCP tool from Zendesk MCP Server by reminia

Update fields on an existing Zendesk ticket (e.g., status, priority, assignee)

How to use it

Project documentation lists update_ticket for the Zendesk MCP Server MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), then check which tools your installed version makes available. Tool availability can depend on configuration and credentials. A server handshake does not verify this tool’s behavior. See the full listing for setup details.

Install Zendesk MCP Server

$docker run --rm --env-file /path/to/.env zendesk-mcp-server

FULL ZENDESK MCP SERVER LISTING

Other tools in Zendesk MCP Server (5)

create_ticket

Create a new Zendesk ticket

create_ticket_comment

Create a new comment on an existing Zendesk ticket

get_ticket

Retrieve a Zendesk ticket by its ID

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

get_tickets

Fetch the latest tickets with pagination support