How do I connect Zammad MCP Server to Claude?

Run `claude mcp add zammad-mcp -- uvx --from git+https://github.com/basher83/zammad-mcp.git mcp-zammad` in Claude Code, or add the same command and arguments under mcpServers in Cursor's mcp.json or Claude Desktop's claude_desktop_config.json, then restart the client. The blocks above are ready to paste.

Is Zammad MCP Server free?

The listed licence is AGPL-3.0. Check the upstream terms for permitted use and commercial requirements; a public repository does not by itself mean the software is free or open source. Connected APIs and hosted services may have separate charges.

What can Zammad MCP Server do?

Zammad MCP Server documents 19 tools to the agent, including zammad_add_article, zammad_add_ticket_tag, zammad_create_ticket. The descriptions above come from project documentation. A live handshake does not test individual tool behavior.

Zammad MCP

Unclaimed

by basher83

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

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01 / Choose your client

02 / Before you connect

Authentication is not specified. Check the project instructions before connecting.

Install the runtime required by the project and make it available to your client.

Project instructionsEnvironment variable names (optional)

Use names from the project instructions, separated by commas. Enter names only, never secret values.

03 / Add the configuration

Source: generated from public install instructions

claude mcp add --transport stdio 'zammad-mcp' -- 'uvx' '--from' 'git+https://github.com/basher83/zammad-mcp.git' 'mcp-zammad'

Run in your terminal after replacing any placeholders.

04 / Check it in your client

Open your client’s MCP settings and confirm the server connects and lists its tools. A copied configuration does not confirm a working connection.

api-integrationclaude-codecustomer-supporthelpdeskmcpmcp-servermodel-context-protocolmodel-context-protocol-serverspythonticket-managementzammadzammad-api

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19 of 19 tools

Documented tools (19)

From project documentation. A server handshake does not verify each tool’s description or behavior.

zammad_add_article

Add comments/notes to tickets

zammad_add_ticket_tag

/ zammadremovetickettag - Manage ticket tags

zammad_create_ticket

Create new tickets

zammad_create_user

Create a Zammad user

zammad_delete_attachment

Delete attachments from ticket articles

zammad_download_attachment

Download attachment content (base64-encoded)

zammad_get_article_attachments

List attachments for a ticket article

zammad_get_current_user

Get authenticated user info

zammad_get_organization

/ zammadsearchorganizations - Organization data

zammad_get_ticket

Get detailed ticket information with articles (supports pagination)

zammad_get_ticket_stats

Get ticket statistics (optimized with pagination)

zammad_get_ticket_tags

Get tags assigned to a specific ticket

zammad_get_user

/ zammadsearchusers - User information and search

zammad_list_groups

Get all available groups (cached for performance)

zammad_list_tags

List all tags defined in the system (requires admin.tag permission)

zammad_list_ticket_priorities

Get all priority levels (cached for performance)

zammad_list_ticket_states

Get all ticket states (cached for performance)

zammad_search_tickets

Search tickets with multiple filters

zammad_update_ticket

Update ticket properties

Tool change history

Compared across complete checks of the same configuration. Tools were listed, not invoked. Input-schema changes are not measured here.

No complete tool checks yet.

FAQ

Questions about Zammad MCP Server

How do I connect Zammad MCP Server to Claude?: Run `claude mcp add zammad-mcp -- uvx --from git+https://github.com/basher83/zammad-mcp.git mcp-zammad` in Claude Code, or add the same command and arguments under mcpServers in Cursor's mcp.json or Claude Desktop's claude_desktop_config.json, then restart the client. The blocks above are ready to paste.
Is Zammad MCP Server free?: The listed licence is AGPL-3.0. Check the upstream terms for permitted use and commercial requirements; a public repository does not by itself mean the software is free or open source. Connected APIs and hosted services may have separate charges.
What can Zammad MCP Server do?: Zammad MCP Server documents 19 tools to the agent, including zammad_add_article, zammad_add_ticket_tag, zammad_create_ticket. The descriptions above come from project documentation. A live handshake does not test individual tool behavior.