zammad_get_ticket

MCP tool from Zammad MCP by basher83

Get detailed ticket information with articles (supports pagination)

How to use it

Project documentation lists zammad_get_ticket for the Zammad MCP MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), then check which tools your installed version makes available. Tool availability can depend on configuration and credentials. A server handshake does not verify this tool’s behavior. See the full listing for setup details.

Install Zammad MCP

$uvx --from git+https://github.com/basher83/zammad-mcp.git mcp-zammad
FULL ZAMMAD MCP LISTING

Other tools in Zammad MCP (18)

zammad_add_article

Add comments/notes to tickets

zammad_add_ticket_tag

/ zammadremovetickettag - Manage ticket tags

zammad_create_ticket

Create new tickets

zammad_create_user

Create a Zammad user

zammad_delete_attachment

Delete attachments from ticket articles

zammad_download_attachment

Download attachment content (base64-encoded)

zammad_get_article_attachments

List attachments for a ticket article

zammad_get_current_user

Get authenticated user info

zammad_get_organization

/ zammadsearchorganizations - Organization data

zammad_get_ticket_stats

Get ticket statistics (optimized with pagination)

zammad_get_ticket_tags

Get tags assigned to a specific ticket

zammad_get_user

/ zammadsearchusers - User information and search

zammad_list_groups

Get all available groups (cached for performance)

zammad_list_tags

List all tags defined in the system (requires admin.tag permission)

zammad_list_ticket_priorities

Get all priority levels (cached for performance)

zammad_list_ticket_states

Get all ticket states (cached for performance)

zammad_search_tickets

Search tickets with multiple filters

zammad_update_ticket

Update ticket properties