zammad_get_ticket

MCP tool from Zammad MCP by basher83

Get detailed ticket information with articles (supports pagination)

How to use it

zammad_get_ticket is exposed by the Zammad MCP MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the zammad_get_ticket tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Zammad MCP

$uvx --from git+https://github.com/basher83/zammad-mcp.git mcp-zammad

FULL ZAMMAD MCP LISTING

Other tools in Zammad MCP (18)

zammad_add_article

Add comments/notes to tickets

zammad_add_ticket_tag

/ zammadremovetickettag - Manage ticket tags

zammad_create_ticket

Create new tickets

zammad_create_user

Create a Zammad user

zammad_delete_attachment

Delete attachments from ticket articles

zammad_download_attachment

Download attachment content (base64-encoded)

zammad_get_article_attachments

List attachments for a ticket article

zammad_get_current_user

Get authenticated user info

zammad_get_organization

/ zammadsearchorganizations - Organization data

zammad_get_ticket_stats

Get ticket statistics (optimized with pagination)

zammad_get_ticket_tags

Get tags assigned to a specific ticket

zammad_get_user

/ zammadsearchusers - User information and search

zammad_list_groups

Get all available groups (cached for performance)

zammad_list_tags

List all tags defined in the system (requires admin.tag permission)

zammad_list_ticket_priorities

Get all priority levels (cached for performance)

zammad_list_ticket_states

Get all ticket states (cached for performance)

zammad_search_tickets

Search tickets with multiple filters

zammad_update_ticket

Update ticket properties