source

MCP tool from Freshdesk MCP by effytech

(number, required): Ticket source code

How to use it

source is exposed by the Freshdesk MCP MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the source tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Freshdesk MCP

$npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude

FULL FRESHDESK MCP LISTING

Other tools in Freshdesk MCP (39)

additional_fields

(object, optional): Additional top-level fields

agent_fields

(object, required): Agent details

agent_id

(number, required): ID of the agent

bcc_emails

(array of strings, optional): Additional email addresses added to the 'bcc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient

body

(string, required): Content of the reply

cc_emails

(array of strings, optional): Additional email addresses added to the 'cc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient

conversation_id

(number, required): ID of the conversation

create_agent

Create a new agent

create_ticket

Create new support tickets

create_ticket_note

Add a note to a ticket

create_ticket_reply

Reply to a ticket

custom_fields

(object, optional): Custom fields to set on the ticket