get_ticket

MCP tool from Freshdesk MCP by effytech

Get a single ticket

How to use it

get_ticket is exposed by the Freshdesk MCP MCP server. Add the server to your MCP client (Claude Desktop, Cursor, Windsurf and others), and the get_ticket tool becomes available to the model automatically. See the full listing for setup details and every tool this server provides.

Install Freshdesk MCP

$npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude

FULL FRESHDESK MCP LISTING

Other tools in Freshdesk MCP (39)

additional_fields

(object, optional): Additional top-level fields

agent_fields

(object, required): Agent details

agent_id

(number, required): ID of the agent

bcc_emails

(array of strings, optional): Additional email addresses added to the 'bcc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient

body

(string, required): Content of the reply

cc_emails

(array of strings, optional): Additional email addresses added to the 'cc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient

conversation_id

(number, required): ID of the conversation

create_agent

Create a new agent

create_ticket

Create new support tickets

create_ticket_note

Add a note to a ticket

create_ticket_reply

Reply to a ticket

custom_fields

(object, optional): Custom fields to set on the ticket