Freshdesk MCP
未认领MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules
安装
npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude工具（40 个）
additional_fields
(object, optional): Additional top-level fields
agent_fields
(object, required): Agent details
agent_id
(number, required): ID of the agent
bcc_emails
(array of strings, optional): Additional email addresses added to the 'bcc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient
body
(string, required): Content of the reply
cc_emails
(array of strings, optional): Additional email addresses added to the 'cc' field of the outgoing email. These supplement the ticket requester, who always remains the primary recipient
conversation_id
(number, required): ID of the conversation
create_agent
Create a new agent
create_ticket
Create new support tickets
create_ticket_note
Add a note to a ticket
create_ticket_reply
Reply to a ticket
custom_fields
(object, optional): Custom fields to set on the ticket
delete_ticket
Delete a ticket
delete_ticket_summary
Delete the summary of a ticket
description
(string, required): Ticket description
(string, optional): Email of the requester
from_email
(string, optional): Email address the reply is sent from
get_agents
Get all agents
get_ticket
Get a single ticket
get_ticket_conversation
Get conversation for a ticket
get_ticket_fields
Get all ticket fields
get_tickets
Get all tickets
page
(number, optional): Page number to fetch
per_page
(number, optional): Number of tickets per page
priority
(number, required): Ticket priority level
query
(string, required): Search query string
requester_id
(number, optional): ID of the requester
search_tickets
Search for tickets based on criteria
source
(number, required): Ticket source code
status
(number, required): Ticket status code
subject
(string, required): Ticket subject
ticket_fields
(object, required): Fields to update
ticket_id
(number, required): ID of the ticket to update
update_agent
Update an agent
update_ticket
Update existing tickets
update_ticket_conversation
Update a conversation
update_ticket_summary
Update the summary of a ticket
user_id
(number, optional): ID of the agent who is adding the reply
view_agent
Get a single agent
view_ticket_summary
Get the summary of a ticket